FAQ

How do I book? 

You can book online via the website or feel free to contact us to discuss your appointment.

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What do I need to bring to a session?

If you are attending following a scan or a recent surgery, please bring any MRI reports or medical notes that you have. Please also bring a record of any medicines you take. 

 

What do I need to wear? 

It is helpful to bring with you a pair of loose fitting shorts and t-shirt or vest. Your therapist will leave the room so that you can get changed. 

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Is there parking?

There is free on-street parking directly outside the clinic.

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How do I check-in when I arrive?

On arrival you will see a waiting area. Please take a seat and your therapist will call you in for your appointment. 

 

Is the clinic accessible?

Yes, the clinic is located on the ground floor and is accessible. 

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Can I use Insurance?

Unfortunately, Complete Sports Medicine cannot accept insurance referrals.  

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Can I pay for my session with a card?

Yes, all major cards are accepted.

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What are the clinic's covid-19 measures?

All patients are sent a Covid-19 screening form prior to the appointment. Contact the clinic and do not attend your appointment if you feel unwell. You will be asked to wear a mask and sanitise your hands upon entry, and your therapist will be wearing a mask, and medical PPE to reduce the risk of cross contamination. The treatment room and equipment is sanitised between each appointment. You can read the full Covid-19 policy here.

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What if I need to cancel or change my appointment?

Please contact the clinic as soon as possible. The clinic operates a 24-hour cancellation policy. You can read the full cancellation policy here. 

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Can I bring someone with me to my appointment? 

Due to the current situation with covid-19, please try to attend alone where possible. Please note that all patients under the age of 16 must always be accompanied by an adult. 

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