FAQ

How do I book? 

You can book online via the website or feel free to contact us to discuss your appointment.

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What do I need to bring to a session?

If you are attending following a scan or a recent surgery, please bring any MRI reports or medical notes that you have. Please also bring a record of any medicines you take. 

 

What do I need to wear? 

It is helpful to bring with you a pair of loose fitting shorts and t-shirt or vest. Your therapist will leave the room so that you can get changed. 

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Is there parking?

Feel free to park on the driveway outside the clinic if there is space. Failing that, there is on-street parking in the surrounding roads. 

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How do I check-in when I arrive?

Please arrive at the time of your appointment, as there is no waiting area. Your therapist will call you in at the time of your appointment.

 

Can I use Insurance?

Unfortunately, Complete Sports Medicine cannot accept insurance referrals.  

Can I pay for my session with a card?

Yes, all major cards are accepted.

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What if I need to cancel or change my appointment?

Please contact the clinic as soon as possible. The clinic operates a 24-hour cancellation policy. You can read the full cancellation policy here. 

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Can I bring someone with me to my appointment? 

Yes, you may bring someone with you if you wish. Please note that all patients under the age of 16 must always be accompanied by an adult. 

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